FAQ


Weathercloud’s frequently asked questions

Below we detail a list of our most frequently asked questions to help you fully enjoy Weathercloud.

Please note that this information is subject to regular updates.


What is Weathercloud?

Weathercloud is a large network of weather stations reporting data in real time from all over the world.

Is it free?

Yes. Weathercloud is free and open to anyone. We also offer payment plans for users who require advanced features.

What devices are compatible?

Most devices from leading manufacturers are compatible with Weathercloud. However, if your device is not listed here, please contact us and we will do our best to add it as soon as possible.

How can I link my device?

You can link your device in several ways depending on its manufacturer and model. Here there is a list with all the different options available for each device.

How many devices can I connect?

You can connect up to 3 devices with the Free plan. Payment plans allow unlimited devices.

What is the update interval?

The update interval depends on your plan. For the Free plan it is 10 minutes.

What is the database storage interval?

The database storage interval is 10 minutes for all plans.

Do I have to keep my weather software running to upload data?

Yes, your weather software must be running in order to upload data.

What happens if my device remains disconnected for a period of time?

If your device stops uploading data for a period of time, then that data is lost and you will see blanks on your database, reports and plots. You just need to run your weather software again to resume uploading data to Weathercloud.

We are working on a new feature to allow you to upload historical data from your local database, so you will never see blanks again on Weathercloud. You will also be able to upload all your historical data stored prior to the creation of your Weathercloud account.

Why is my weather software not linking my device?

If you are sure that the information you entered in the configuration window is correct and your weather software is still not linking your device after more than 10 minutes, then you should check your Internet connection and the presence of an antivirus or firewall software. If this last is the case, you need to add your weather software to the list of exceptions of your antivirus or firewall. Also be aware not to be pasting any blanks before or after the Weathercloud ID and Key provided for your device.

Where can I find the Weathercloud ID and Key of my device?

You will find the Weathercloud ID and Key of your device by going to your Devices page of Weathercloud and clicking on Link in the drop-down menu of your device (the gear icon).

Why is my device not displaying data of all the weather variables?

If your weather software is currently displaying data of these variables, then it means that your weather software is not uploading them to Weathercloud. This is most likely because the developer did not include them in the upload.

Why is my webcam not being displayed?

You should make sure that you entered the URL of the image itself and not the URL of the web page where the image appears.

What states can a device be on?

There are four different states for a device:

Your device is online.

Your device is offline. Devices go into this state after 1 hour without having uploaded any data.

Your device is out of the map. Devices go into this state after 24 hours without having uploaded any data.

Your device is not yet linked or is in the process of linking. This may take up to 10 minutes.

Why is the icon of my device different?

There are five different icons on the map:

cluster_blue_medium A cluster of some devices.
marker_metar_blue A METAR device.
marker_weathercloud_blue A device from another user.
marker_weathercloud_green Your device is online. You must be signed in to see your device with this icon.
marker_weathercloud_orange Your device is offline. Devices go into this state after 1 hour without having uploaded any data.

Additionally, there are two more different icons on the profile page of your device:

marker_weathercloud_re Your device is out of the map. Devices go into this state after 24 hours without having uploaded any data.
marker_weathercloud_grey Your device is not yet linked or is in the process of linking. This may take up to 10 minutes.

What is a METAR device?

METAR is a standard format for reporting weather information. It's used worldwide by official weather stations installed at airports and similar locations.

A METAR device is a weather station using this format to make its weather information available to the public at specific intervals.

How can I follow other devices?

You can follow other devices by going to its profile page and clicking on the star icon.

follow_device

How are device views computed?

Device views are computed for unique visitors of your device within a 1-hour period over the last 30 days.

How can I change my units?

If you are using Weathercloud as a guest, you can change your units by clicking on the gear icon at the top-right corner of the map screen.

settings_guest

If you are already a user, you can change your units by clicking on Settings under the drop-down menu of your profile picture.

settings_user

How is my Sticker displayed to others?

If the person viewing your Sticker has previously configured his units on Weathercloud, either as a user or as a guest, then the Sticker will be displayed in his selected units. Otherwise, it will be displayed in your selected units.

Can I disable my Sticker?

Yes. If you disable your Sticker, it will automatically disappear from all external web pages until you enable it again.

Why are there gaps in my evolution graphs?

Your device must be connected for at least 12 hours a day in order to provide sufficient data to calculate the values of the evolution graphs.

How are sunshine hours computed?

According to the World Meteorological Organization (WMO), sunshine hours are only computed when direct solar irradiance exceeds a threshold value of 120 W/m².

What is the difference between altitude and height?

Altitude is the elevation of your device above the sea level. Height is the distance between your device and the surface underneath, like the ground, a roof, etc.

Is Weathercloud going to offer more features?

Yes, of course. We are continuously working to improve Weathercloud with new exciting features. Please subscribe to our newsletter to keep updated with the latest news.

More information

Hopefully, that has clarified things for you. However, if you are still looking for more information, then you can contact us and we will be happy to help you.

Last updated on May 2, 2018