FAQ

Weathercloud’s frequently asked questions

Below we detail a list of our most frequently asked questions to help you fully enjoy Weathercloud.

Please note that this information is subject to regular updates.


What is Weathercloud?

Weathercloud is a real-time weather social network formed by observers from around the world.

How much does it cost?

Nothing. Weathercloud is free and open to anyone.

What devices are compatible?

Most devices from main manufacturers are compatible with Weathercloud. However, if your device is not listed here, please contact us and we will do our best to add it as soon as possible.

How can I link my device?

You can link your device in several ways depending on the manufacturer and model. Here there is a list of all the different options available for each device.

How many devices can I connect?

You can connect up to 3 devices.

What is the upload frequency?

The upload frequency is 10 minutes.

Do I have to keep my weather software running to upload data?

Yes, your weather software must be running in order to upload data.

What happens if my device remains disconnected for a period of time?

If your device stops uploading data for a period of time, then that data is lost and you will see blanks on your database and plots. We are working on a new feature to allow you to upload historical data from your local database, so you will never see blanks again on Weathercloud. You will also be able to upload all your historical data previous to creating your Weathercloud account.

Why is my weather software not linking my device?

If you are sure that the information entered in the configuration window was correct and your weather software is still not linking your device, then you should check your Internet connection or the presence of an antivirus or firewall software. If this last is the case, you must add your weather software to the list of exceptions of your antivirus or firewall. Also be aware not to be copying any extra spaces before or behind the Weathercloud ID and the Key provided for your device.

Why is my webcam not showing?

You should make sure that you entered the URL of the image itself and not the URL of the web page where the image appears.

What states can a device be on?

There are four different states for a device:

Your device is online.

Your device is offline. Devices go into this state after 1-hour without having uploaded any data.

Your device is out of the map. Devices go into this state after 24 hours without having uploaded any data.

Your device is not yet linked or is in the process of linking. This may take up to 10 minutes.

Why is the icon of my device different?

There are five different icons on the map:

cluster_blue_medium A cluster of some devices.
marker_metar_blue A METAR device.
marker_weathercloud_blue A device from another user.
marker_weathercloud_green Your device is online. You must be signed in to see your device with this icon.
marker_weathercloud_orange Your device is offline. Devices go into this state after 1 hour without having uploaded any data.

Additionally, there are two more different icons on the profile page of your device:

marker_weathercloud_re Your device is out of the map. Devices go into this state after 24 hours without having uploaded any data.
marker_weathercloud_grey Your device is not yet linked or is in the process of linking. This may take up to 10 minutes.

What is a METAR device?

METAR is a standard format for reporting weather information. It's used worldwide by official weather stations installed at airports and similar locations.

A METAR device is a weather station using this format to make its weather information available to the public at specific intervals.

How can I follow other devices?

You can follow other devices by clicking on the empty star icon next to the device name in its profile page.

follow_device

How are device views computed?

Device views are computed for unique visitors of your device within a 1-hour period over the last 30 days.

How can I change my units?

If you are using Weathercloud as a guest, you can change your units by clicking on the gear icon at the top-right corner of the map screen.

settings_guest

If you are already a user, you can change your units by clicking on Settings under the drop-down menu of your profile picture.

settings_user

How is my Sticker displayed to others?

If the person viewing your Sticker has previously configured his units on Weathercloud, either as a user or as a guest, then the Sticker will be displayed in his units. Otherwise, it will be displayed in your preferred units.

Can I disable my Sticker?

Yes. If you disable your Sticker, it will automatically disappear from all external web pages until you enable it again.

Why are there gaps in my evolution graphs?

Your device must be connected for at least 12 hours a day in order to provide sufficient data to calculate the values of the evolution graphs.

How are sunshine hours computed?

According to the World Meteorological Organization (WMO), sunshine hours are only computed when direct solar irradiance exceeds a threshold value of 120 W/m².

What is the difference between altitude and height?

Altitude is the elevation of your location above the sea level. By height we mean the distance between your device and the surface underneath, like the ground, a roof, etc.

Is Weathercloud going to offer more features?

Yes, of course. We are continuously working to improve Weathercloud with new interesting features. Please subscribe to our newsletter to keep updated with the latest news.

More information

Hopefully, that has clarified things for you. However, if you are still looking for more information, then you can contact us and we will be happy to help you.

Last updated on January 11, 2016

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