FAQ


Weathercloud’s frequently asked questions

Below we detail a list of our most frequently asked questions to help you fully enjoy Weathercloud.

Please note that this information is subject to regular updates.

About Weathercloud

What is Weathercloud?

Weathercloud is a large network of weather stations reporting data in real time from all over the world.

Is it free?

Yes. Weathercloud is free and open to anyone. We also offer payment plans for users who require advanced features. Check out our Plans page for more details.

Is there a Weathercloud app for mobile devices?

No. The Weathercloud app for iOS and Android is not yet available. Meanwhile, we suggest you add our site to the Home screen of your mobile device for quick access like any other app:

  • On iOS: open Weathercloud on your Safari browser, tap on the Share icon and then tap on Add to Home Screen.
  • On Android: open Weathercloud on your browser, tap on Menu and then tap on Add to Home Screen.

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Is Weathercloud going to offer more features?

Yes, of course. We are continuously working to improve Weathercloud with new exciting features. You can follow us on social media, visit our Blog and enable our newsletter from your Settings page to keep updated with the latest news.

Linking your device

What devices are compatible?

Most devices from the leading manufacturers are compatible with Weathercloud. Check out our Compatible devices page for the complete list of supported devices.

How can I link my device?

The way to link your device with Weathercloud depends on its manufacturer and model. Some devices require the use of a desktop software or mobile app, either from the manufacturer itself or from third parties, while other devices can send data to Weathercloud autonomously. Click on the name of your software on our Compatible devices page for the corresponding linking instructions.

How many devices can I link?

You can link up to 3 devices with the Free plan. Payment plans allow unlimited devices. Check out our Plans page for more details.

Can I upload data if my weather station model is not listed but my software is?

Yes. Several weather station models are marketed under different brand names, so your device may be compatible even if it is not listed. If you are using a supported software and cannot find your device on the list, choose Other or the equivalent model from a listed manufacturer when registering it on Weathercloud.

Can I upload data if my software is not listed?

Most likely not. If your software is not listed, we suggest you check with its developer whether it is compatible or not with Weathercloud before trying to link your device. All compatible software has a Weathercloud section where you can enter the Weathercloud ID and KEY provided for your device in order to complete the linking process.

Where can I find the Weathercloud ID and Key of my device?

To obtain the ID and Key of your device, sign in to Weathercloud, go to your Devices page and click on Link in the Settings drop-down menu (the gear icon).

Why is my software not linking my device?

If you are certain that you followed all the steps indicated in our instructions correctly and your software is not sending data to Weathercloud after more than 10 minutes, check your Internet connection and make sure your antivirus or firewall is not preventing the verification of the Weathercloud ID and KEY. If this last is the case, add your software to the list of exceptions of your antivirus or firewall. Also be aware not to be pasting any blanks before or after the Weathercloud ID and Key.

Configuring your account

How can I change my units and time zone?

If you are using Weathercloud as a guest, you can change your units and time zone by clicking on the gear icon at the top-right corner of the map screen.

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If you are already a user, you can change your units and time zone by clicking on Settings under the drop-down menu of your profile picture.

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What is the difference between elevation and height?

Elevation is the altitude of your device above the sea level. Height is the distance between your device and the surface underneath, like the ground, a roof, etc.

Using Weathercloud

What is the update interval?

The update interval depends on your plan. For the Free plan it is 10 minutes. Check out our Plans page for more details.

What is the database storage interval?

The database storage interval is 10 minutes for all plans.

Do I have to keep my software running to upload data?

Yes. If you are using a software to upload data, make sure it is running continuously to avoid interruptions. If you close the software, it will stop sending data until you open it again.

What happens if my device remains offline for a period of time?

If your device stops uploading data for a period of time, then that data will be lost and you will see blanks on your database, reports and plots. You just need to open your software again to resume uploading data to Weathercloud.

Why are there gaps in my evolution graphs?

Your device must be online for at least 12 hours a day in order to provide sufficient data to calculate the values of the evolution graphs.

Why is my device not uploading data of all the weather variables?

Normally, if one or more weather variables are not being displayed on Weathercloud it is because the software you use is not sending us data of those variables. We suggest you report this issue to the developer of your software so they can implement the missing variables. Please be aware that your software may be sending these variables correctly to other sites but not to Weathercloud.

Could there be differences between the data shown on Weathercloud and on my software?

It depends on your software as we display the same data we receive from it.

Why is my webcam not being displayed?

You should make sure that you entered the URL of the image itself and not the URL of the web page where the image appears.

What states can a device be on?

There are four different states for a device:

Your device is online.

Your device is offline. Devices go into this state after 2 hours without having uploaded any data.

Your device is out of the map. Devices go into this state after 24 hours without having uploaded any data.

Your device is not yet linked or is in the process of linking. This may take up to 10 minutes.

Why is the icon of my device different?

There are four different icons on the map:

marker_metar_blue A METAR device.
marker_weathercloud_blue A device from another user.
marker_weathercloud_green Your device is online. You must be signed in to see your device with this icon.
marker_weathercloud_orange Your device is offline. Devices go into this state after 2 hours without having uploaded any data.

Additionally, there are two more different icons on the profile page of your device:

marker_weathercloud_re Your device is out of the map. Devices go into this state after 24 hours without having uploaded any data.
marker_weathercloud_grey Your device is not yet linked or is in the process of linking. This may take up to 10 minutes.

What is a METAR device?

METAR is a standard format for reporting weather information. It's used worldwide by official weather stations installed at airports and similar locations.

A METAR device is a weather station using this format to make its weather information available to the public at specific intervals.

How are sunshine hours computed?

According to the World Meteorological Organization (WMO), sunshine hours are only computed when direct solar irradiance exceeds a threshold value of 120 W/m².

Social features

How can I follow other devices?

You can follow other devices by clicking on the star icon directly from the map page.

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You can also follow other devices by going to its profile page and clicking on the star icon.

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How are device views computed?

Device views are computed for unique visitors of your device within a 1-hour period over the last 30 days.

How is my Sticker displayed to others?

If the person viewing your Sticker has previously configured his units and time zone on Weathercloud, either as a user or as a guest, then the Sticker will be displayed in his selected units and time zone. Otherwise, it will be displayed in your selected units and time zone.

Can I disable my Sticker?

Yes. If you disable your Sticker, it will automatically disappear from all external web pages until you enable it again.

More information

Hopefully, that has clarified things for you. However, if you are still looking for more information, then you can contact us and we will be happy to help you.

Last updated on February 10, 2020